FAQs

  1. How long does it take to deliver Australia wide?
We know you can’t wait any longer for your pieces to arrive! All Stella the Collection pieces are shipped via express courier for a flat rate of $9.95. Free shipping on any orders over $100.
 The shipping time to metro suburbs is 1-2 days and 3-5 days to regional suburbs.
You will be provided with tracking so you can keep an eye on the progress of your delivery.
 
  1. Do you deliver worldwide?
 Yes! All Stella the Collection pieces are available for worldwide shipping. The shipping times are 10-18 days for standard shipping and 3-6 days for express shipping. A flat rate cost of $10 USD applies for standard shipping. A flat rate of $25 USD applies for express shipping.
You will be provided with tracking so you can keep an eye on the progress of your delivery. 
 
  1. Does the jewellery come in a gift box?
Yes! All Stella the Collection pieces are hand packed and delivered in a custom Stella the Collection gift box- perfect for storing your fine pieces!
 
  1. How do I care for my Stella the Collection pieces?
You can find our care instructions here.
     
5. How do i change the shipping address on my order ? 
To change your address, please email info@stellathecollection.com.au with your address change and order number. If the item you purchased is a non-custom item, you may only have 12 hours to let us know because we ship non-customized items immediately. If you ordered a custom item by itself, you will have a little more time to notify us, but it is always best to notify us asap.
6.When will my order be shipped out?
Packages are generally dispatched within 2-4 business days after receipt of payment and are shipped via Couriers Please  -this excludes personalised items. 
Custom items take up to 15-20 business days to ship as these items are made-to-order. With this being said, our shipping time frame is only an estimation, this is not a guarantee due to the unpredictable intake of orders on any given day. Every custom item we create is manufactured through a structured production process that is expected to be completed within this time frame. Since each custom item is made exclusively for you, there can be unexpected delays due to our personalised production process. If your order is experiencing a slight delay, there is no need to worry - feel free to reach out to info@stellathecollection.com.au at any point for an update. Once shipped, packages generally arrive in 2-5 business days. 
Non-Custom & Custom combined orders will be shipped together once your custom item(s) is completed. A major part of the Stella experience is the unboxing - that is why we ship everything together in one of our reusable custom branded boxes. Please keep this in mind when placing your order, if you are planning to received customised items sooner, we recommend placing separate orders for custom items and non-custom items.  
Tracking
We provide tracking for all orders. You will receive your tracking information via email once your order is fulfilled and shipped from our warehouse.
Enjoy your Stella the Collection pieces and show your love on social media using the hashtag #mystella